
Frequently Asked Questions.

Looking for clarity?
We know payroll can feel overwhelming — especially when you're managing compliance, systems, awards, and people. This page answers some of the most common questions about how we work and what each service includes. If you're still unsure, we're always happy to chat through your specific needs -
contact us here.
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What’s included in a Payroll Compliance Health Check?
This is a comprehensive review of your current payroll setup — including processes, award coverage, leave rules, and superannuation configurations. We’ll identify risks, outdated practices, or gaps in compliance. You’ll receive clear, practical recommendations to help ensure your payroll is both legally sound and future-proofed.How many employees does this cover?
The flat rate includes up to 100 employees. If your team is larger, we can discuss a custom scope. -
What is this assessment for?
We review up to 12 months of payroll data to identify underpayment risks — including pay rate errors, incorrect award interpretation, leave miscalculations, and more. It's designed to help you get ahead of issues before they escalate.Can we include BOOT testing or leave audits?
Yes — we can bundle in BOOT testing, Leave Entitlement Audits, and Start of Financial Year checks based on your needs. -
What does a setup involve?
We handle implementation and configuration of platforms like Xero, Tanda, or Employment Hero — including pay items, leave rules, award interpretation, and STP setup. We’ll work with you to ensure a smooth, compliant start.What if I haven’t chosen a system yet?
We also offer Payroll System Selection Support to help you compare platforms and find the best fit. -
What’s included in a review?
We assess your system for issues like incorrect leave accruals, automation errors, or misconfigured pay rules — then fix what’s not working. You’ll leave with a cleaner, more reliable system. -
What kind of documentation is provided?
You’ll receive clear, customised payroll process guides tailored to your business. These are perfect for onboarding, internal training, or preparing for audits. -
What do we cover in this workshop?
We walk through classifications, penalty rates, allowances, and other key clauses in your award. You’ll leave with a clearer understanding of how it applies to your team — no legal jargon, just real guidance. -
What is the training tailored to?
It depends on your needs — common topics include using your system effectively, understanding pay conditions, processing leave correctly, and spotting compliance risks. Perfect for internal teams or finance staff who support payroll. -
How does the retainer work?
For a flat monthly fee, you get access to ongoing support and expert advice — ideal for internal teams who need a second set of eyes or a go-to consultant for those “are we doing this right?” moments. -
What can I use this session for?
This flexible session covers up to 2 hours of expert support. Common topics include pay reviews, troubleshooting system issues, interpreting award clauses, or reviewing compliance risks. It's designed for quick, focused help when you need it most. -
What’s included in the reports?
You’ll receive monthly or quarterly insights covering overtime trends, leave liabilities, superannuation compliance, and pay equity. We also include practical recommendations — and can add a quarterly strategy call if desired.